Six Sigma is among the most effective process methods used today-nd it's also among the most baffling topics to those new to the subject. This easy-to-understand reference teaches the methods of Six Sigma, explains their applications, and tests expertise- without confusing statistics and formulas. In no time, you'll develop the skills you need to solve problems, anticipate customer needs, and meet the demands of the most challenging markets. The book provides a complete blueprint for developing strategies, plotting growth, and performing at peak efficiency for maximum profits.